Complaints and Feedback

How to give feedback or make a complaint

We want to hear from you if something has gone wrong, or if you think we could do better. Please speak to the team at your branch first, as most concerns can be resolved quickly in person.

• Healthy-U Pharmacy Saltdean - 59 Lustrells Vale, Saltdean, Brighton BN2 8FA. Telephone 01273 301644, email [email protected]
• Healthy-U Pharmacy Woodingdean - 116-118 Cowley Drive, Woodingdean, Brighton BN2 6TD. Telephone 01273 303273, email [email protected]

You can also complain in writing to the Superintendent Pharmacist, Dervis Gurol, at either branch address.

What happens next

We will acknowledge your complaint within 3 working days and aim to give you a full response within 28 working days. If we need longer, we will tell you why and keep you updated.

NHS services

If your complaint is about an NHS service, you can choose to complain to us or to NHS England instead. Contact NHS England on 0300 311 22 33, by email at [email protected], or by post to NHS England, PO Box 16738, Redditch, B97 9PT.

If you are not happy with the outcome, you can contact the Parliamentary and Health Service Ombudsman.

Pharmacy regulation

Both branches are registered with the General Pharmaceutical Council. You can check our registration at pharmacyregulation.org. See our privacy policy for how we handle your information.